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Refund policy

Spoiled Bunny – Return, Exchange & Refund Policy

Clean rules. No confusion. 🐰

We want you to love what you ordered. But before you start planning a return, please read the rules below. They’re pretty simple.

1. Exchange Policy

We offer exchanges within 7 days of delivery.

Items must be:

  • Unworn

  • Unwashed

  • Unused

  • In original condition

  • With all original tags intact

Exchanges are subject to stock availability.

If your preferred size/product is unavailable, you will receive store credit.

A flat exchange charge of ₹149–₹199 will apply, depending on the order/product and applicable logistics charges.

2. Return Policy

Returns are accepted only in the following cases:

  • You received a damaged product

  • You received the wrong product

Important:

Return requests must be raised within 48 hours of delivery.

Clear photos/videos of the product may be required for verification.

Once approved, you can choose between:

  • Replacement

  • Store credit

A flat return charge of ₹149–₹199 will apply to approved returns.

Wash Difference Is NOT a Return Reason

Our garments may have a wash effect that can naturally vary from piece to piece.

Due to the nature of the washing process, no two pieces are guaranteed to have exactly the same:

  • Shade

  • Fade

  • Texture

  • Wash intensity

Wash variation is not considered a defect and will not qualify for a return or exchange.

If you ordered a washed garment expecting it to look exactly like the product photos, please understand that the wash is part of the personality of the garment. 🐰

3. Refund Policy

We do not provide cash refunds.

All approved returns and exchanges are resolved through store credit only.

Store Credit

Store credit:

  • Is non-transferable

  • Cannot be converted into cash

  • Can be used toward any future purchase from Spoiled Bunny

  • Is issued only after the return/exchange is approved

4. Non-Returnable & Non-Exchangeable Items

The following are not eligible for return or exchange:

  • Sale or discounted products

  • Products damaged due to misuse, improper washing, ironing, handling, or wear

  • Products that have been worn, washed, altered, or used

  • Products without original tags

  • Wash/shade variations resulting from the garment washing process

5. Promotional Accessories & Freebies 🎁

Any free accessory, gift, or promotional item offered with an order is subject to availability.

If the promised free accessory is unavailable at the time of order processing, Spoiled Bunny reserves the right to process and ship the order without the accessory.

The unavailability of a promotional accessory will not qualify the order for cancellation, return, exchange, refund, store credit, or additional compensation.

Promotional freebies are limited to the specific offer available at the time of purchase and cannot be exchanged for cash or another product unless explicitly stated otherwise.

6. Reverse Pickup & Shipping

Reverse pickup will be arranged wherever available.

If reverse pickup is unavailable, you may be asked to self-ship the product.

Self-shipping costs will be reimbursed only if the return is approved by Spoiled Bunny.

Applicable ₹149–₹199 return/exchange charges will still apply.

7. No Call Support 📵

We do not provide customer support over phone calls.

Please do not call repeatedly expecting us to pick up. We’re not ignoring you. We simply handle support through written channels so that every request, photo, conversation, and approval is properly documented.

For support, simply:

WhatsApp: 6367970069
Email: works@spoiledbunny.com
Instagram: DM us

Drop us a message and we’ll get back to you.

No need to audition for a missed-call marathon. 🐰

8. Customer Conduct & Right to Refuse Service

We’re happy to help with genuine issues, but abusive, threatening, disrespectful, or inappropriate behaviour towards our team will not be tolerated.

Spoiled Bunny reserves the right to:

  • Decline or cancel a return/exchange request where the request does not meet our policy

  • Refuse further customer support where there is abusive, threatening, or inappropriate behaviour

  • Block a customer from contacting our support channels or placing future orders

  • Decline future orders or services from customers who repeatedly violate our policies or mistreat our team

Being unhappy with an order is okay.

Being abusive to our team is not.

9. Important Notes

  • Minor colour differences caused by lighting, photography, screens, or display settings are not considered defects.

  • Wash effects and shades may naturally vary between garments and batches.

  • All return and exchange requests are subject to verification and approval.

  • Spoiled Bunny reserves the right to decline requests that do not meet the conditions of this policy.

  • Promotional accessories, gifts, and freebies are subject to availability.

  • If a promotional accessory is unavailable, the order may be processed and shipped without it.

  • We reserve the right to modify this policy and introduce applicable exchange, handling, logistics, or processing charges whenever necessary.

Need Help?

WhatsApp: 6367970069
Email: works@spoiledbunny.com
Instagram: DM us

Please use WhatsApp, Instagram DM, or email for all support queries.

No call support is available.

Spoiled Bunny 🐰

You don’t return attitude. Just sizes.

Free delivery ANYWHERE IN INDIA

EASY EXCHANGES

ROBUST CUSTOMER SUPPORT

BIO WASHED/ PRE-SHRUNK

We are the uprgade